Frequently Asked Questions

Orders & Shipping

Where Do We Ship To?

Éire Wardrobe currently ships within Ireland.
We are actively working on expanding to additional markets in the near future.

Order Processing

All orders are processed within 1–3 business days.
Orders are not shipped on weekends or public holidays.

Delivery Time

Once your order has been dispatched, delivery typically takes 5–10 business days, depending on your location and the selected carrier.

Order Tracking

After your order has been shipped, you will receive a confirmation email with your tracking number.
Please allow up to 24 hours for tracking updates to become visible.

Returns & Refunds

Return Policy

We accept returns within 14 days of delivery, provided that items:

Have not been worn or washed
Are in their original condition
Include all original tags

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To initiate a return, please contact us at:
👉 info@janekeane.com

Please include your order number, and our team will guide you through the next steps.

Refunds

Once your return has been received and inspected, approved refunds will be processed within 5–7 business days to your original payment method.

Return Costs

Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.

Products & Sizing

Size Guide

Each product includes a detailed size guide.
If you are between sizes, we recommend selecting the larger size for the best fit.

Availability

Some items are available in limited quantities.
Restocks depend on demand and availability.

Garment Care

Care instructions are provided on each product page and garment label.
Following these guidelines helps maintain long-lasting quality.

Payments & Security

Payment Methods

We accept major credit and debit cards, as well as secure payment methods available at checkout.

Security

All transactions are protected using secure encryption technology.
Éire Wardrobe does not store or have access to your payment details.

Customer Support

Contact

You can reach us at:
👉 info@janekeane.com

We aim to respond within 24–48 business hours.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us as soon as possible with clear photos.
Our team will resolve the issue promptly and efficiently.